Your Jagex account has two-step login turned on. Each time you log in, Jagex asks for a 6-digit code. Your OTP auth key is what makes those codes, so you only need to set it up once.
1. Read your account line
Your account comes as a single line of text. Each colon : marks where one value ends and the next begins.
The auth key is the last part: a long run of capital letters and the digits 2 to 7. Keep it private, because anyone who has it can make your login codes.
2. Add it to an authenticator app
- Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator, 2FAS or Aegis.
- Tap the add button, then choose Enter a setup key (some apps call it Enter key manually).
- Give it a name you will recognise, such as your account email.
- Paste the auth key. Leave the type on Time based.
- Save it. The app now shows a 6-digit code that changes every 30 seconds.
3. Log in to Jagex
- Go to the Jagex login page or open the Jagex Launcher.
- Enter your account email and password.
- When it asks for your authenticator code, open the app and type the current 6-digit code.
No app to hand? The Get an auth code button on the login page makes the same code in your browser.
Where this webmail fits in
If Jagex sends a code or a link by email, for example for a new device or a password reset, it arrives in this inbox. Log in here with the same email address to read it.
If a code is refused
- Wait for a fresh code and type it before the timer runs out.
- Make sure your phone sets its date and time automatically. A clock that is off by a minute gives wrong codes.
- Check the key has no spaces or missing characters, then add it again.
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